CWSoftware ("we", "us", "our") is committed to protecting the privacy and security of its users' ("you") data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website (cwsoftware.com.br) and our products, including mobile apps, web apps, games, and PC/Mac software (collectively, "Services").
This document was prepared in compliance with the General Personal Data Protection Law (LGPD - Law No. 13.709/18).
1. What data do we collect and why?
We collect information strictly necessary to operate, provide, improve, and personalize our Services.
1.1. Data you provide to us directly
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Contact Information: Name, email, and phone number, when you fill out a contact form to request a quote or ask questions. We use this data to communicate with you.
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Account Information: In some of our Services, it may be necessary to create an account. In these cases, we collect data such as username and password to manage your access.
1.2. Data we collect automatically
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Usage and Technical Data: We collect information about how you interact with our Services, such as IP address, device type, operating system, unique device identifiers, crash reports, and usage statistics (such as most accessed features). We use this data to ensure the security, stability, and continuous improvement of our products.
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Cookies: Our website may use cookies to improve the browsing experience. These are small files that help remember your preferences and understand how the site is used.
2. Legal Basis for Data Processing (LGPD)
All personal data processing carried out by CWSoftware is based on one of the following legal hypotheses:
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Contract Performance: When we process data essential to provide a Service you have contracted.
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Consent: For specific purposes, such as sending marketing, we will request your explicit authorization. You can revoke your consent at any time.
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Legitimate Interest: For activities such as data analysis to improve Services and fraud prevention, provided that your fundamental rights and freedoms are respected.
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Compliance with Legal Obligation: In situations where the law requires data processing, such as issuing invoices.
3. Who do we share your data with?
CWSoftware does not sell your personal information. Sharing occurs only when necessary and with partners who follow strict security standards.
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Cloud Service Providers: We use cloud infrastructure services, such as Microsoft Azure, to host our systems and store data securely.
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Analytics Tools: We may use tools like Google Analytics or Unity Analytics to collect aggregated and anonymous data about the use of our Services, helping us identify improvements.
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Legal Authorities: We may disclose information if required by law or court order.
4. Your Rights as a Data Subject
The LGPD guarantees you a series of rights regarding your personal data. At any time, you can request:
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Confirmation of the existence of data processing.
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Access to your data.
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Correction of incomplete, inaccurate, or outdated data.
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Anonymization, blocking, or elimination of unnecessary data or data processed in non-compliance with the law.
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Portability of your data to another service provider.
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Elimination of data processed with your consent.
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Information about the entities with which we share your data.
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Revocation of your consent.
To exercise your rights, contact us via email: desenvolvimento@cwsoftware.com.br.
5. Security and Storage
We adopt technical and organizational measures to protect your data against unauthorized access, loss, or destruction. Your data is stored for the time necessary to fulfill the purposes for which it was collected, respecting legal deadlines.
6. Privacy of Minors
Our Services are not directed to children and adolescents under 18 years of age without the consent of parents or legal guardians. We do not knowingly collect data from this audience. If a parent or guardian becomes aware that their child has provided us with data without their permission, they should contact us.
7. Changes to this Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legislation. We recommend that you review it frequently. The date of the last update will always be indicated at the top of the document.
8. Contact and Data Protection Officer (DPO)
If you have any questions about this policy or how we process your data, contact our Data Protection Officer (DPO):